Trong Sạch
37 Tôn Đức Thắng, Bến Nghé, Quận 1
Hồ Chí Minh 70000, Vietnam
Phone: +84 28 3821 7456
Email: [email protected]
Privacy Policy
Last updated: December 6, 2025
Our Commitment to Privacy
At Trong Sạch, we recognize the importance of protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or use our professional cleaning services.
We are committed to transparency in our data practices and ensuring that you understand how your information is handled. Your privacy is important to us, and we take appropriate measures to safeguard your personal data.
Information We Collect
Personal Information You Provide
When you contact us or use our services, you may voluntarily provide the following information:
- • Contact Information: Name, email address, phone number, and physical address
- • Facility Details: Information about your facility type, size, and specific cleaning requirements
- • Service Preferences: Your preferred service times, frequency, and specific cleaning needs
- • Communication Records: Content of inquiries, requests, and correspondence with our team
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Device Information: IP address, browser type, operating system, and device identifiers
- • Usage Data: Pages viewed, time spent on pages, navigation paths, and interaction patterns
- • Location Data: General geographic location based on IP address
- • Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy)
Legal Basis for Processing
We process your personal data based on the following legal grounds: consent for marketing communications, contract performance for service delivery, legitimate interests for website improvement and security, and legal obligation for compliance with regulations.
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
To provide and manage our professional cleaning services, schedule appointments, communicate about service details, process your requests, and deliver the cleaning solutions you need.
Communication
To respond to your inquiries, send service updates and confirmations, provide customer support, and share information about our services that may interest you.
Website Improvement
To analyze website usage patterns, improve user experience, optimize our content, and develop new features that better serve your needs.
Marketing and Analytics
To send relevant service information and updates (with your consent), measure the effectiveness of our marketing efforts, and understand customer preferences for service improvement.
Legal Compliance
To comply with legal obligations, respond to lawful requests from authorities, protect our legal rights, and prevent fraud or misuse of our services.
Data Sharing and Third Parties
We may share your information with third parties in the following circumstances:
Service Providers
We work with trusted third-party companies that help us operate our business, such as website hosting, email services, and analytics providers. These partners are bound by confidentiality obligations.
Legal Requirements
We may disclose your information when required by law, in response to legal processes, to protect our rights and property, or to ensure the safety of our users and staff.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We do not sell your personal information to third parties. Any data sharing is done strictly for the purposes outlined above and with appropriate safeguards in place.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
Data transmission is protected using secure SSL encryption protocols
Access Controls
Limited access to personal data on a need-to-know basis
Secure Storage
Data stored on secure servers with regular backups and monitoring
Breach Monitoring
Continuous monitoring for unauthorized access or security threats
While we take reasonable precautions to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
- • Active Service Data: Retained during the period of service provision and for a reasonable time afterward for business continuity
- • Inquiry Records: Retained for up to two years after the last contact for customer service purposes
- • Legal Requirements: Some data may be retained longer when required by law or for legitimate business purposes
- • Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes
When data is no longer needed, we securely delete or anonymize it in accordance with data protection regulations.
Your Privacy Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data in certain circumstances
Right to Data Portability
Receive your data in a structured, commonly used format for transfer to another service
Right to Object
Object to processing of your data for direct marketing or legitimate interests
Right to Restrict Processing
Request limitation of processing in specific situations
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided below. We will process your request promptly.
Children's Privacy
Our services are directed to businesses and facility managers, not to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: [email protected]
Phone: +84 28 3821 7456
Address: 37 Tôn Đức Thắng, Bến Nghé, Quận 1, Hồ Chí Minh 70000, Vietnam